Privacy Policy

Last Updated: [March 2025]

At The Wreck Room, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, book a session, or interact with us online or in person.

1. Information We Collect

When you visit our website, book a session, or purchase a gift voucher, we may collect the following information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing and payment details
• Booking preferences and session details

1.2 Non-Personal Information

• IP address
• Browser type and device information
• Website usage data (via cookies and analytics tools)

1.3 Payment Information

All online payments are processed securely via [Stripe/PayPal/Square] and we do not store your payment details on our servers.

2. How We Use Your Information

We collect your information to:

• Process bookings and payments
• Provide customer support
• Improve our website, services, and marketing efforts
• Send promotional offers (only if you opt-in)
• Ensure safety and security at The Wreck Room

3. Cookies & Tracking Technologies

We use cookies and analytics tools (Google Analytics, Facebook Pixel, etc.) to:

• Understand how users interact with our site
• Improve user experience and website performance
• Deliver targeted ads on platforms like Facebook and Google

You can disable cookies in your browser settings, but some site features may not work properly.

4. Third-Party Services

We may share your information with trusted third parties, including:

• Payment Processors (e.g., Stripe, PayPal) for secure transactions
• Marketing & Analytics Platforms (e.g., Google Ads, Meta) to improve our reach
• Booking Systems (if using a third-party scheduler)

We do not sell, rent, or trade your personal information to outside parties.

5. Data Security

We implement strict security measures to protect your data, including:

• Secure servers & encrypted data storage
• Limited access to sensitive information
• Regular security audits

Despite these measures, no online transaction is 100% secure, so we encourage safe browsing practices.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails (unsubscribe link provided)
• Disable cookies via your browser settings

To request data changes or removal, contact us at [your email address].

7. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

For any privacy-related inquiries, please contact us:

info@wreckroom.com.au

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